Any Chocolatier lifetime subscribers reading?

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Permalink Reply by Pam on December 22, 2008 at 10:55am

I have a lifetime subscription, but I didn't receive any notice that they have ceased. I think I received a recent magazine, I will check the date when I am at home sometime (give me a few days, Christmas is bearing down on me) but if I remember, it was pretty recent. I will look at it to see if the name had also changed, don't think it had, but I will pay more attention now. I save them all, it is just a matter of finding it, whether it has made it to where I store them or still in the living room to look at. Thanks for posting and bringing it to my attention.

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Permalink Reply by John DePaula on December 22, 2008 at 11:34am

Pastry Art & Design and Chocolatier Magazine and frozen desserts have all merged, it seems. It's a nice magazine; I like it.

However, if you have a lifetime subscription I'd think that the classy thing to do would be to honor that purchase and allow you to continue to receive the new publication.

I tried to order a subscription to Chocolatier magazine a couple of times but their customer service was so poor, I never ended up getting it. And I've heard folks complain about not receiving their copies of PA&D.

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Permalink Reply by John DePaula on December 22, 2008 at 7:55pm

And of course, I neglected to mention the name of the new magazine: Dessert Professional and you can find them at DessertProfessional.com

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Permalink Reply by Ilana on December 27, 2008 at 4:08am

I had so many problems with them. Ipaid through paypal and yet never recieved the magazine. After numerous long distant calls and messages left, I finally found out that they never got the payment, even though I sent them the proof of payment from paypal. To make a long storyshort, I was eventually promised a free subscription (!!) even though I paid. Then all of a sudden I started receiveing two magazines 8 months later. I notified them that I am now getting a double. So now I get single of the new merged magazine.

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Permalink Reply by Langdon Stevenson on December 26, 2008 at 2:07am

I am not a subscriber personally, but that sounds like a pretty shabby way to treat customers to me. And a great way to poison your reputation for the future.

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Permalink Reply by Langdon Stevenson on December 27, 2008 at 12:41am

Sounds like the concept of a "lifetime" subscription is the main problem then. Talk about letter of the law, not spirit of the law.

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Permalink Reply by Debbie Fine on December 30, 2008 at 8:37pm

I was a lifetime subscriber and I did notice that I didn't receive any issues but then I got busy and forgot until I saw this post. In it's lifetime Chocolatier was a wonderful resource and enjoyable to receive and read but I felt that the quality of the articles and even topics were declining in recent issues. Still it is sad to see it end. I suppose I got my "money's worth" but as with my favorite dark chocolate, the end is bittersweet.
Debbie

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Permalink Reply by Bob Jemian on December 31, 2008 at 1:45pm

I, too, must echo Debbie's comments as she just reminded me I haven't seen any new Chocolatier's in a while. Perhaps as a group we can encourage the new publication to extend a subscription to their magazine.
Bob

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