Early this morning I discovered the machine rotating in a pool of chocolate at the base of the machine. After thorough cleaning, I discovered the plastic ring glued into the center of the granite base was turning freely. It appears the epoxy seal broke. I contacted Inno-Concepts and they recommended I use food grade epoxy to fix the problem. They also recommended I keep the machine in a warmer room or place a heating element near the machine to keep it in the 80's. The machine had been operating for 29 hours and no sugar was added. I have been using primarily only Dominican R. beans in the machine.
Machine age: 3months
Room operating temperature: low-mid 70's
Batches a week: average 2
If you own a Cocoatown Melanger have you fixed this part or what is the typical lifespan before having to reglue? Also, what type of glue would you recommend?
I bought two ECGC-12SLTA cocoatows a couple of months ago and i am facing this issue with both machines
I contacted Inno_Concepts and they advised food grade epoxy but after reglue-ing with multiple types of glue/epoxy etc this problem remains :-(.
I used the machines twice a week at room temperatures of 25 degrees celsius but know they are out of running for 2 months yet
What type of glue did you use and where did you bought it?
looking forward to your reply
I hate to say it but they are not the most helpful company when it comes to customer service. I have been using a company called Atom Adhesives. They have 24x7 customer service. I have been using 2 different glues for various components. I think I have had better luck when I use high heat to cure the epoxy. And make sure to clean and buff the granite before gluing to ensure a good seal.