Have you contacted Savage?
What's the inclusion? What's the chocolate?
Yes. One person told me about a possible different agitator if my inclusions either sink or float. Couldn't remember which way he said. When it was brought up to another person, he basically said we have the only agitator. It is a dark whey chocolate with whey crisp. I was able to to get the chocolate thicker for depositing and which allowed it to grab the crisp through. But my next problem was my chocolate bloomed. Trying to find the happy medium in this machine has been a nightmare.