I was in touch with Pomati (probably more than a year ago), with regards to repairs needed on a machine they had sold to a customer in India (Bangalore city, I am in Mumbai). They were more than happy to guide me and send over necessary parts (at the customers expense in this case as they were the ones who messed it up). Have you tried doing the same.
The only other option, is to approach local manufacturers / suppliers around you for a similar part. It goes without saying that the part would need to be as close to the original as possible.
All the best in any case.
Which Tempering machine do you suggest is better when compared FBM , Semi or Pomati in 10 -15kg range ?
I am finding this strange
"The only other option, is to approach local manufacturers / suppliers around you for a similar part. It goes without saying that the part would need to be as close to the original as possible."
Why not to use original parts from the company.
Is there anything wrong with the machine? Can you please share your experience with Pomati Machine?
Let me reply to the two messages together:
1) I suggested sourcing from local manufacturers around you as said you were unable to locate parts and the only option you had was going to Italy. There should not be any need to go there since Pomati is helpful. Original parts is the preferred option always.
2) There is nothing wrong with the machine, in my case the customer took a sharp object like a screw driver and poked it in the area where the melted chocolate is pushed into the machine. They intended to push out the solid chocolate mass that was rotting in the tube but ended up puncturing a hole in the tubing system of the machine.
Hope this helps you. Good luck.
There is now a distributor for Pomati in the USA - Qzina. They're national but their HQ is in Southern California. I suggest you connect with them directly re: parts.