My shop is smallish, but I've had a few fraudulent attempts, I wonder about everyone else's experiences.
Emailed "My daughter's birthday chocolates", I sent him a quote for a little over $1200 worth of chocolate. All seemed well as we emailed back and forth regarding the details. He claimed to be travelling out of the country, tight schedule etc. I have many customers like that.
The wierdness started with payment. Of course. He wanted to send a credit card number and charge the shipping amount also, saying he had someone to pick it up when the order was ready. He wanted to charge $600 for shipping and have me give the driver the cash.
That was an easy one to catch. The credit cards these people use are valid for about two weeks and then you get a chargeback for that amount, plus penalties. So, it all looks good, you get the money, then it gets taken away by your merchant account processor.
I Googled the email and physical address, it came up with red alerts from other people they had scammed. I called the FBI, because here I was, in contact with a known group of criminals. The FBI said they had too many of this type of crime, and sent me away.
Bride says she's getting married, 600 people, wants samples.
She's from Tulsa, a place I rarely, if ever ship to. I ask her "Why me" she says she found me in a magazine. That's plausable, but I'm already skeptical.
I offer her 4pak truffles, she says great. We agree on flavors & time, I tell her it's $6000 plus shipping. She says "great, I'll send you my credit card information when I get the samples". I responded - I'm sorry, we'll need your credit card number to hold the shipping charges for the sample. If you don't purchase, we charge you $25, if you do order, we take it off the bottom line.
Up until that point, all emails were answered within minutes. Never heard from them again. Maybe, just maybe, it was a real order and I offended them. Highly doubtful.
These were pretty easy to spot. Neither customer was in to the chocolates, like a real customer would be.
Care to share any of your experiences?