Early this morning I discovered the machine rotating in a pool of chocolate at the base of the machine. After thorough cleaning, I discovered the plastic ring glued into the center of the granite…Continue
"We use our machine 1-4 times a month for 9 months now and e have had to replace the seal 2xs now (we used regular epoxy here in Costa Rica) the stones twice and now the wiper. The customer support at Cacaotown sucks an their machine is way too…"
I hate to say it but they are not the most helpful company when it comes to customer service. I have been using a company called Atom Adhesives. They have 24x7 customer service. I have been using 2 different glues for various components. I…"
I bought two ECGC-12SLTA cocoatows a couple of months ago and i am facing this issue with both machines
I contacted Inno_Concepts and they advised food grade epoxy but after reglue-ing with multiple types of glue/epoxy etc this problem…"
Early this morning I discovered the machine rotating in a pool of chocolate at the base of the machine. After thorough cleaning, I discovered the plastic ring glued into the center of the granite base was turning freely. It appears the epoxy seal broke. I contacted Inno-Concepts and they recommended I use food grade epoxy to fix the problem. They also recommended I keep the machine in a warmer room or place a heating element near the machine to keep it in the 80's. The machine had been…See More